Return Policy

Welcome to Malaiyur.com. Our Return Policy outlines the process for returning products ordered through our website, mobile application, seller app, customer app, and delivery boy app. By placing an order on Malaiyur.com, you agree to comply with and be bound by the terms outlined in this Return Policy.

1. Return Eligibility

1.1 Image or Video Submission: To initiate a return, users are required to submit an image or video of the product showcasing the reason for the return. This can be done through email at malaiyurretail@gmail.com or via WhatsApp at 9361656733.

2. Return Request Process

2.1 "My Account" Section: Users can place a return request by accessing the "My Account" section on Malaiyur.com. Here, they can navigate to the specific order, select the item(s) they wish to return, and follow the provided instructions.

2.2 Submission Deadline: Return requests must be submitted within a specified period from the date of delivery, as mentioned in the product-specific return conditions.

3. Product Condition for Return

3.1 Unused Condition: Products must be returned in their original, unused condition, with all tags and packaging intact.

3.2 Eligible Reasons: Return requests are accepted for reasons such as product defects, damages during transit, or receipt of the wrong product.

4. Return Confirmation

4.1 Approval Process: Once the image or video is reviewed, and the return request is processed, users will receive confirmation of the return along with instructions for the next steps.

4.2 Return Instructions: Users will be provided with instructions on how to ship the product back to Malaiyur.com.

5. Refund or Replacement

5.1 Refund Process: Upon successful return and inspection of the product, users may be eligible for a refund. Refunds will be processed through the original payment method.

5.2 Replacement Option: Depending on the user's preference and product availability, a replacement may be offered as an alternative to a refund.

6. Contact Information

For any queries or concerns regarding our Return Policy, please contact us at malaiyurretail@gmail.com or via WhatsApp at 9361656733.

Last Updated: Dec-2023