Shipping Policy :

Welcome to Malaiyur.com. Our Shipping Policy outlines the details regarding the shipment of products ordered through our website, mobile application, seller app, customer app, and delivery boy app. By placing an order on Malaiyur.com, you agree to comply with and be bound by the terms outlined in this Shipping Policy.

1. Shipping Partners

1.1 Third-Party Shipping: For deliverable pincodes, Malaiyur.com utilizes third-party shipping partners to handle the delivery process.

1.2 Indian Post: In cases where the third-party shipping partner is unable to deliver to a specific pincode, the shipment will be transferred to the Indian Post for delivery.

2. Shipment Timing

2.1 Dispatch Timing: Malaiyur.com is committed to dispatching orders within 5 days from the date of order placement.

2.2 Delivery Timing: The delivery time is dependent on the destination and the efficiency of the third-party shipping partner or Indian Post.

3. Delivery Address

3.1 Accurate Information: Users are responsible for providing accurate and complete delivery information during the order placement to ensure a smooth and timely delivery process.

3.2 Undeliverable Addresses: Malaiyur.com reserves the right to cancel orders to addresses that are deemed undeliverable by our shipping partners.

4. Tracking Information

4.1 Providing Tracking: Once the order is dispatched, users will be provided with tracking information to monitor the status of their shipment.

4.2 Third-Party Platforms: Users may track their shipments through the tracking features provided by the third-party shipping partners.

5. Delivery Confirmation

5.1 Confirmation: Upon successful delivery, users will receive a confirmation notification. In case of any issues or delays, users are encouraged to contact Malaiyur.com.

6. Delayed Shipments

6.1 Unforeseen Circumstances: Malaiyur.com strives to meet the dispatch timing; however, unforeseen circumstances may cause delays. Users will be notified of any significant delays.

6.2 Customer Communication: In case of unexpected delays, Malaiyur.com will communicate with users and provide updates on the revised delivery timing.

7. Contact Information

For any queries or concerns regarding our Shipping Policy, please contact us at malaiyurretail@gmail.com or via WhatsApp at 9361656733.

Last Updated: Dec-2023