Refund Policy

At Malaiyur.com, we want you to be completely satisfied with your purchase. As a marketplace hosting multiple vendors, we maintain a standardized refund and replacement policy to protect our customers.

1. Returns & Eligibility

You may request a return or replacement under the following conditions:

• The product received is physically damaged or defective.
• The product is different from what was ordered (wrong size, color, or item).
• The product is missing parts or accessories.

2. Refund Process

Once your return is received and inspected by the seller, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed to your original method of payment.
• The amount usually reflects in your account within 5-7 working days depending on your bank.

3. Non-Returnable Items

Certain types of goods are exempt from being returned for hygiene and safety reasons, such as personal care items, innerwear, and customized products, unless they are delivered in a damaged state.

4. Support

If you face any issues with a seller's response, Malaiyur Groups will intervene to ensure a fair resolution. Contact us immediately:

• 9361656733
• malaiyurgroups@gmail.com